This position is based in our EU Headquarters in Dublin, Ireland. This position is available in the following languages: Croatian, Estonian, Latvian and Lithuanian. The area: Online Sales and Operations The Online Sales and Operations team keeps Google growing and profitable. We are dedicated to supporting the company's growing base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for generating revenue from a broad range of products such as AdWords, AdSense, Gmail and Google Earth. This means that OSO team members need to be proactive, motivated, organised, responsible – and able to work well in a fast-paced, team-oriented environment. The role: Advertising Operations Strategist As an Advertising Operations Strategist , you help the OSO team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing or consulting.
Responsibilities: Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users. Build strong relationships with customers and educate them on new product features. Collaborate with Specialists, Engineers, and Product team members on new feature development. Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products. Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.
BA/BSc degree or equivalent with a strong academic record. Demonstrable experience in customer support, account management (direct and/or offline), marketing (product direct and/or offline), marketing project management, or consulting. Proven ability to manage multiple projects at a time while paying strict attention to detail. Detail oriented, with the ability to quickly complete a large volume of high-quality work. Fluency in written and spoken English and language of application.
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offer id: 10668
reference id: 1234