Job Description

You will be responsible for run and monitor the daily operations (first line support) of the Singl.eView and CBS billing systems, serving 22 countries. Ensure processes are running smoothly and provide support to the local billing offices. To carry out daily operational, monitoring and corrective functions within the Billing Operations Team. You report to Shift leaders and the Operations manager.

Billing Production:
Invoicing
Reminders
Prepaid

Operations:
Loader (adjustments, suspensions, reconnections, memos etc.)
Capas (pre-selection)
Backups (CBS-AR, DWH, POS’, Bean counter etc.)
Country Monitoring
File loading to FG
Script running SQL
Create payment –reject – requests
Prices Changes
Special requests
Relocation of CDR’s
Watchdog
Trouble ticketing
Pre-Acceptance testing

Task and Examples
Run batch job: Load payment files, generate reminder files, Direct Debit files and generate Invoice files.

Run SQL Scripts: Run reports from the database and distribute the report to the country.

Monitor Systems: Check log files, disk spaces, alarms, check that all processes is running, on regular basis

Price changes: Load price lists into the system, validate that correct prices are applied

Daily contact with the Data Center in Sweden: Request to run Backups and Restores. Request to restart servers, Report problems if server is not operational

Trouble Ticketing: Pick up reported problems from the Billing coordinators in the countries and resolve the problem or escalate the problem to second line support

Production Planning: Plan then batch jobs shall be executed for each country, planning and coordination of Bill runs.

Transfer files: Transfer files from the Billing Systems to and from the countries. (Copy a file from the billing system to a file server)

Requirements

• Degree or equivalent experience in either IT or telecom needed.
  
• Possibly newly graduated
  
• Able to carry out routine work
  
• Experience from Databases, in particular Oracle, and commercial exposure to Unix operating and administration systems
  
• Must be prepared to work shifts

Company offers

After an exciting start up period, you will have a challenging job in a very dynamic international work environment and good career opportunities in an international company.

Additional information

If you are interested by this challenge, please do not hesitate to email us with your CV or further questions at: Contact_RigaBilling@tele2.com.