Cards Operations Specialist- Relocation Sponsorship

We’re looking for a Cards Operations Specialist to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission, be part of our cross-border/international Spend and Cards Tribe, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Your mission is to play a key role in building Wise card, as well as mapping and driving the product improvements and working with internal and external partners.

Here’s how you’ll be contributing to Cards Operations

• Build ownership of operational processes and solutions (for example: daily operations monitoring, financial operations set-up, card issuance and stock management).
• Help translate customer needs into plans and support it with analysis.
• Act as the first level problem solver.
• Help reach KPIs and SLAs for the team that impact customer experience.
• Contribute in short- and long-term planning.
• Focus on efficiency - take control of partners fees and operational costs.
• Work with product managers and developers to find solutions and opportunities for process optimisation.
• Help coordinating new products/partners set-up, testing and launch from ops side.

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing operational efficiency, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product, engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. 

• You have excellent written and verbal English skills.
• You place customers first and you make no compromise on this.
• You’re accurate and pay attention to detail. You enjoy owning your work and taking charge on projects when needed.
• You’re a clear and honest communicator, persuasive and adaptive to different audiences.
• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued.
• You’re proactive and a great relationship builder.
• You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
• You’re interested moving to Tallinn, Estonia (relocation and visa is supported).

Some extra skills that would be awesome:

• You have knowledge/experience in payment card/card issuance industry.
• You've worked with cross border teams on projects that drive efficiency and scaling of manual work - know the challenges and how to overcome those.
• Basic data skills - you know how to use data to prioritise tasks that have the most value-add to customers’ and measure the impact.

If you're interested in the position, please submit your CV and cover letter in English. In your cover letter, please answer the following questions: 

• What are your expectations of this role?
• Considering your skills and experience, how will you contribute to Wise's Mission Zero?
• What does a supportive and healthy team culture mean to you?

• Stock options in a profitable company.
• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you.
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.
• National health insurance plan, with additional 3 health days per year, and sports allowance.
• Volunteering day off.
• Hybrid model of flexible working.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.