Credit Risk Administrator

A little bit more in detail about the role:

• Own and manage insolvent merchant cases end-to-end across multiple jurisdictions (currently mainly UK, France, and Spain, with scope to expand)
• Act as the single point of contact for all internal and external parties involved in an insolvency case
• Suggest mitigants needed to support the merchant through insolvency, restructuring or business wind-down
• Coordinate the collection and submission of required documentation from administrators (e.g. proof of debt, claim forms, creditor correspondence)
• Track and manage the collection and release of funds in line with insolvency proceedings and internal policy, and ensure invoices are correctly reconciled.
• Act as the operational bridge between credit control, legal, finance, and customer-facing teams on all insolvency matters
• Drive the internal process: chasing stakeholders, flagging blockers, and keeping cases on track
• Support the novation process for insolvent companies in close collaboration with legal and customer-facing teams
• Escalate complex or high-value cases to the Head of Billing & Credit Control and the Credit Underwriting team, as appropriate.
• Maintain an accurate, up-to-date insolvency tracker covering all live cases, jurisdictions, and expected recoveries or losses
• Provide regular case updates and exposure reporting to support month-end close
• Flag write-off recommendations where recovery is no longer viable
• Manage tickets and alerts received via Zendesk for inactive companies, insolvencies, administrations or other notable corporate events.
• Engage with merchants as needed to understand the necessary context and take action when appropriate.
• Respond to queries and escalate issues where appropriate

This role works Monday - Friday, 10 - 19, in a hybrid way. During the probation period, you could be asked to come to the office.

The team also works on national holidays.

• An interest in credit risk, insolvency or financial operations — whether through study, work experience, or a related role
• Confident in dealing directly with administrators and insolvency practitioners
• Strong coordination skills — you'll be managing multiple internal stakeholders across different teams simultaneously
• Highly organised with excellent attention to detail across a busy and varied caseload
• Clear, confident communicator, written and verbal
• Proactive and self-sufficient — you manage your workload

• Wellbeing- stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)