Job Description
You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.
You will be speaking to English-speaking clients on a daily basis through emails, chats and phone calls. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more…
In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments.
We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those - you’ll be ready and set.
We are looking to fill roles in shifts:
1) Rotation Shift:
Working through 4 days (4 days working, 4 days off, etc), 8 am - 8 pm, after probation, working in a hybrid way
2)Regular Shift:
Monday through Friday, working time changing every week (8 am - 5 pm; 9 am - 6 pm; 10 am - 7 pm), working in a hybrid way
Probation Time:
2 months, Monday - Friday, 10 am - 7 pm, onsite
Requirements
- Stellar communication skills both externally and internally
- Proactive mindset, not afraid to investigate first, then ask
- Tech-savviness & ability to learn complex ideas quickly
- Experience in using Zendesk, Slack, and Jira
- Fluent English
- Eagerness to bring ideas to and improve internal processes
- Positive mindset to change
Company offers
- Wellbeing- stay healthy with dedicated support and medical cover
- Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Equity - all permanently employed GCs get equity to help you make a valuable contribution
- Parental leave - to suit everyone embarking on life's great adventure
- Learning Budget - lead your own development with an annual learning budget
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
