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Joboffer number #16154

Customer Service Manager

CV Market´s client
Job ad expired!

Job Description

  • Manage all aspects of Customer Service function, including employee supervision, employee schedules and the preparation and delivery of performance evaluations
  • Manage and monitor annual Customer Service budget and expenditures.
  • Directs all daily activity within the department and coordinates all activity involving other departments, especially technology, quality assurance, finance, and marketing.
  • Schedules and develops all training programs and assists in the training of new employees.
  • Meet and exceed quality and customer satisfaction goals to ensure customer retention
  • Documents all policies and procedures and ensures all are understood and adhered to by departmental personnel. Recommends changes as needed
  • Provide timely feedback to the management team on customer trends, issues, key performance indicators and needs
  • Provides management reporting on telephone /email activity, customer service levels, and other areas as required.


  • Prefer Bachelor’s degree.
  • Three to five years of progressively responsible customer service or call centre experience
  • Strong commitment to world class customer service
  • Superior oral and written communication English skills
  • Must have communication and interpersonal skills (especially sensitivity and tact) and technical knowledge necessary to communicate with both customers and either an in-house or external customer/technical service team
  • Act as a filter for developers helping to categorize and prioritize customer technical issues
  • Must have analytic skills, marketing acumen and personal skills capable of identifying retention issues and opportunities, combined with the leadership ability to turn those findings into actions
  • Must have leadership skills that will enable him/her to communicate, train / coach, motivate and control
  • Very strong computer literacy (proficiency with Microsoft Office products, Internet Explorer, good technical knowledge would be an advantage)
  • Ability to cooperate, work and communicate well within diverse team environment.

Company offers

We are a big team, young and rapidly expanding, with a friendly working environment and plenty of opportunity for personal growth. The company offers a good salary, so if you are hard-working, team oriented, and match our requirements – just send in your CV.

Additional information

Please send in your Covering Letter and CV (in English), indicating vacancy you are applying for and expected salary.

Darba sludinājuma numurs

Job type:
Additional info:
Expiration date:
11 November 2006
05 October 2006

CV Market´s client

A/S ISS International is an English speaking outsourcing company which is operating in Latvia. In other words we are Application Service Providers who not only do provide the technical resources and experience to deliver highly scaleable world leading e-commerce web applications, but also offer our International clients full post-launch services. This includes Help Desk, Marketing, Order Processing, Accounting and all the other services an e-commerce web site needs in order to become successful. ISS International is a fast expanding company based in Riga with a friendly working environment and plenty of opportunity for personal growth.

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