Job Description
Seit über 25 Jahren ist MSX Partner der Automobilindustrie (PKW, NFZ, Motorrad) und bietet Dienstleistungen zur Optimierung von Händlernetzwerken an. Als schnellwachsendes Unternehmen sind wir mit über 6.500 Mitarbeitern in mehr als 80 Ländern global vertreten. Unser Expertenwissen setzten wir in den folgenden 5 Bereichen ein:
- Kundenzufriedenheit & Kundenbindung
- Mobilität & Flotte
- Technik & Garantie
- Ersatzteilevertrieb & Service
- Management der Vertriebskanäle – Training und Coaching
For more than 25 years MSX has been a partner of the automotive industry and offers services to optimize dealer networks. As a fast-growing company, we are represented globally with over 6,500 employees in more than 80 countries. We apply our expert knowledge in the following 5 areas:
- Customer Satisfaction & Customer Loyalty
- Mobility & Fleet
- Technology & Warranty
- Spare parts sales & Service
- Sales channel management - training and coaching
For the area of customer satisfaction, we are looking for competent Customer Service Representatives with Flemish and Dutch language skills for the front office of aspiring electric car manufacturer in the premium segment in Dietzenbach.
There is no classic call center waiting for you! Individual customer contact and excellent service are very important to us. This is also reflected in the working atmosphere. Become part of a team of specialists.
Requirements
You are the first contact for all customer and prospect inquiries of aspiring electric car manufacturer in the premium segment on the Belgian market. You provide expert advice on product information by phone, e-mail or mail or help to arrange test drives. You will handle all inquiries with confidence, using the latest technology and with a strong service orientation. Customer satisfaction is your main goal when handling complaints and finding the best possible solution.
Your Qualifications
- Commercial training or studies
- Very good written and spoken Flemish and Dutch language skills
- Good knowledge of English
- Several years of experience in customer service, ideally within the automotive trade
- We require a high level of service orientation, a personable manner, and a good way of expressing oneself
- Experience in sales is an advantage
- Willingness to work on weekends
Company offers
We care about the future of our employees!
As an international company, MSX offers the opportunity to develop professionally in a global environment and to work with almost all automobile manufacturers in the world. You have the opportunity to develop on a national and international level.
We care about your health!
To keep our employees healthy and fit, we offer fresh fruit baskets, nationwide cooperation with selected fitness studios and other health care measures, depending on the location. In the case of illness, a sick pay subsidy will cover you for up to 20 weeks after the end of the legal continued salary payment.
Space for individuality!
What distinguishes us are flat hierarchies, short decision-making processes and a friendly working relationship. Annual company events or free-time activities with colleagues are not missing at MSX. In addition, we offer flexible and individual working time models depending on the area of work.
We offer additional benefits!
Make use of our various employee discounts on selected products in our online advantage portal.
