Customer Service Representative

Infogr.am is the data visualisation service that brings out the best in your data. Our infographics and charts are quick to use, fast to share, and easy on eye. Our Customers range from small businesses to global media organisations, and we've been awarded multiple times during our short but fast-paced history. We are looking for a member in our Customer Success team with excellent communication skills in English and 1-3 years of experience in Sales, Customer Success or Account Management. As a Customer Success Manager you will be the advocate of our Customers and their needs within the company. You will be responsible for driving usage and Customer loyalty by helping and consulting them on, how to use Infogram to support their business goals through demos and on-boarding programs. You will be part of Infogram Sales team, located in Riga, Latvia. Your Customers will be global businesses, organisations and media companies. Your KPIs will be activity metrics (meetings, demos) and monthly revenue targets. We are looking for someone with prior experience, but we will appreciate applications from University graduates without it, if you are confident that this is perfect fit for you. Responsibilities:

Build in-depth expertise of Infogram data visualisation service and it’s use cases;

Build in-depth understanding of business challenges and needs of our Customers;

Consult our Customers on using Infogr.am to support their business goals;

Be responsible for onboarding and activating new Customers;

Be responsible for retention (subscription renewals) of existing Customers;

Perform regular usage activity checks via Customer analytics tools;

Establish, implement and run procedures to increase and maintain Customer activity and loyalty;

Lead trainings and demos;

Develop case studies and best practices of successful Infogram usecases; Identify and exploit potential upselling possibilities;

Collect feedback from Customers to use it further as input for product development;

BA/BS degree;

1-3 years of experience in Sales, Customer Success or Account Management is preferred;

Excellent communication skills in English, both verbal and written;

Customer centric thinking and personality;

Excellent listening ability and presentation skills;

You think in terms of Customer benefits rather than product features;

You are proactive individual with hunger to learn on a daily basis;

You possess the utmost responsibility towards the quality and results of your work;

You are able to multitask, think fast and prioritise your daily tasks;

You like technology and are able to work with multiple tools and services. You would have advantage if:

You are fluent in another language apart from English, Latvian or Russian (Spanish, French preferred) ;

You have experience with web analytics or customer analytics tools;

You have work experience in technology or SaaS company. If you are interested in this offer, please send your CV and application letter using "Apply now".