Job Description
As a part of the support team you are responsible for handling and resolving customer complaints and questions in the automotive sector. You should provide the clients with answers and solution to their problems with the best quality. If you would like to be part of our international team and have all the requirements below send us your CV already today.
Main tasks and responsibilities:
Provide customer service and support
Manage and resolve customer complaints
Identify the problem to resolve with quality and efficiency
Follow up on the complaint until the agreed resolution is achieved
Follow agreed processes and complaint handling policies
Apply agreed goodwill policies
Manage goodwill cases
Collection and maintenance of customer data
Reporting on customer subjects and claims
Daily co-operation with Front Office
Participation to the development of Customer Service processes, guidelines and tools
Additional tasks and responsibilities:
Other extra tasks that concern the customer and quality department
Other tasks assigned by the Manager
Possible business travelling to perform the position duties
Requirements
Required background, experience and education:
At least secondary education, BAC education is an advantage
Background in one of the following areas: Customer Service, Sales, After sales, claim handling experience
Excellent Latvian and Norwegian language skills (verbal and written)
Very good English language skills (required for training and internal communication)
High standard of fluency in written communication
Very good MS Office skills, knowledge of Siebel is an advantage
Able to type 25 words per minute
Interpersonal skills:
Strong customer service focus and problem solving skills
Excellent listening, conversation and negotiation skills in both written, face to face and phone
Systematic and self-initiative working approach
Sense or urgency and ability to prioritize
Ability to adopt instructions and handle several tasks simultaneously
Good team work skills and readiness to give and receive feedback
Good presentation skills
Strong interpersonal skills
Team spirited
