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Joboffer number #63558

Customer Service Representatives (Latvian/Swedish speaking)

CV Market´s client
Job ad expired!

Job Description

As a part of the support team you are responsible for handling and resolving customer complaints and questions in the automotive sector. You should provide the clients with answers and solution to their problems with the best quality. If you would like to be part of our international team and have all the requirements below send us your CV already today.

Main tasks and responsibilities:

  • Provide customer service and support
  • Manage and resolve customer complaints
  • Identify the problem to resolve with quality and efficiency
  • Follow up on the complaint until the agreed resolution is achieved
  • Follow agreed processes and complaint handling policies
  • Apply agreed goodwill policies
  • Manage goodwill cases
  • Collection and maintenance of customer data
  • Reporting on customer subjects and claims
  • Daily co-operation with Front Office
  • Participation to the development of Customer Service processes, guidelines and tools

Additional tasks and responsibilities:

  • Other extra tasks that concern the customer and quality department
  • Other tasks assigned by the Manager
  • Possible business travelling to perform the position duties


Required background, experience and education:

  • At least secondary education, BAC education is an advantage
  • Background in one of the following areas: Customer Service, Sales, After sales, claim handling experience
  • Excellent Latvian and Swedish language skills (verbal and written)
  • Very good English language skills (required for training and internal communication)
  • High standard of fluency in written communication
  • Very good MS Office skills, knowledge of Siebel is an advantage
  • Able to type 25 words per minute

Interpersonal skills:

  • Strong customer service focus and problem solving skills
  • Excellent listening, conversation and negotiation skills in both written, face to face and phone
  • Systematic and self-initiative working approach
  • Sense or urgency and ability to prioritize
  • Ability to adopt instructions and handle several tasks simultaneously
  • Good team work skills and readiness to give and receive feedback
  • Good presentation skills
  • Strong interpersonal skills
  • Team spirited

Company offers

  • Full training
  • Very good working atmosphere and friendly colleagues
  • Modern working environment in center of Tallinn
  • Varied and interesting work and career opportunities in an international company
  • Motivation package
  • Relocation package

Additional information

  • Work place is in Tallinn, Estonia
  • Start of the project November 2011
  • Possible to work full-time and part-time
  • Opening hours MO to FRI between 9:00 until 19:00
  • Work in shifts

Darba sludinājuma numurs

Job type:
full-time or part-time
Additional info:
employee or contract worker (shift work)
Expiration date:
16 October 2011
19 September 2011

CV Market´s client

Arvato, the biggest part of Bertelsmann corporation, is an international outsourcing service provider. Every day over 63,000 arvato employees in 36 countries are at work helping our customers achieve success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains.

Arvato subsidiary in Tallinn, arvato services Estonia OÜ has around 400 employees working for several well known and international companies. From our call center in Tallinn we provide customer service in around 20 languages to airline companies, telecommunication providers, IT and health sector businesses etc. We are passionate about our role as a service provider and constantly working to ensure our customers success.

You can find more about us from

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You are applying to:
Customer Service Representatives (Latvian/Swedish speaking)
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!