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Customer Service Specialist


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Customer Service Specialist

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world. Your promise. Delivered.

Are you an ambitious professional looking to develop your career as a Customer Service Specialist at a Global Industry Leader?
Come and join a successful and ambitious Customer Service team in Riga, part of the Northern Europe Cluster in Maersk Line.
From the start you will be responsible for monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations.
Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.

Key Responsibilities

• Properly issue and handle the documentation
• Handle documents with regards to customs clearance
• Communicate with terminals, customs, internal departments
• Participate in meetings with clients
• Maintain Customer Service databases
• Handle reports according to the corporate procedures
• Be responsible for reaching the team KPI’s

We are looking for

A person who can make an effort to understand and support customers and colleagues and is able to work under pressure.

Understanding of shipping processes/procedures/practices gained through former professional work or higher education, ideally experience in terminal processes and operations.

Experience working at customer service.

We expect you to listen for the opinions of others and act in a diplomatic manner to build constructive relationships, so the Customers and colleagues see you as trusted partner whom they can rely on for advice and help.

You need to be ale to adapt your communication style in order to match the needs of the Customers.

Professional PC skills - Microsoft Office.

High level written and verbal communication skills in English, Russian and Latvian.

If you have what it takes then we are looking forward to receive your application!

Please note that the application should be in English and applications via e-mail are not accepted.

Applications will be reviewed on an ongoing basis therefore you are encouraged to submit your application as soon as possible.

We offer

We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous professional and personal development across a world class organisation. This is an exciting opportunity for professional development in a field of transport.

As a Customer Service Specialist you will report to the Customer Service Country Manager for Latvia and you will be given competitive salary as well as annual performance bonus, additionally you will also get the wide scale of company benefits.

The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees; You will be for sure valued as part of our team.

As you will work with colleagues in a large variety of positions and roles it will enable you to build a great network within the Maersk Group.

Being an Maersk Employee means that you will have to asses to all open positions across different countries so it is definitely a great opportunity to develop you career internationally.

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