2023-04-13 14:47:21

Customer service specialist with Swedish language skills (Klientu apkalpošanas speciālists/-e ar zviedru valodas zināšanām)

CVMarket.lv klients
1650 - 1750 €/m Gross

Job Description

Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Customer Service Representative for Western Union. This role will focus on providing an excellent customer experience by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

We are 29,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 21 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

Requirements

What we are looking for?

  • Eager to learn new things and quickly adapt to change.
  • Prioritize customers and are always willing to help others.
  • Have a problem-solving mindset and attention to detail.
  • Speak fluently in Swedish and you have good English skills.

Company offers

Join Transcom as a Swedish-speaking customer experience specialist!

In this role you will:

  • Answer inbound customer calls in Swedish and analyze the issues in a fast, constructive manner.
  • Solve customer's issues in regard to money payments both of simple and more complicated nature.
  • Take your communication skills to the next level by leading professional conversations with clients.
  • Provide an excellent customer experience.
  • Work in a shift schedule (shift is 8h30min) - 8 hours a day and 40 hours a week. Working hours: Monday - Sunday: 09:00-21:00, after some time it is possible to work longer shifts, therefore having more days off.
  • Work with set goals, where you will be assessed on speaking time and customer satisfaction.

What's in it for YOU!

  • Working in an international environment with people from all around the world.
  • Career opportunities, 90% of our managers grew up in Transcom.
  • Benefits – health insurance, team-building activities, taxi services, free gym, etc.
  • Engage in additional sports and social responsibility activities.
  • Flexible work schedule.
  • Salary from 1650-1750 euros gross,
  • Professional training and excellent experience in customer care.
  • Full support with the whole relocation process and settling in.