https://www.cvmarket.lv/47181

You've found an archived job ad

It's time to move on. There are new & better jobs waiting for you!

View new job ads
Joboffer number #47181

CUSTOMER SUPPORT AGENT with FOREIGN LANGUAGE

CV Market client
Czech Republic
Job ad expired!

Darba sludinājuma numurs #47181

CV Market client
Čehija
Darba sludinājuma termiņš beidzies!

Job ad expired!

Job Description

Customer Service Representative is available to receive a customer call, handles emails, ensures consistent productivity and quality of service, maintains customer satisfaction and ensures that all tickets are logged and assigned accordingly. The CSR is responsible mainly to:

  • Communication with distance customers in their native language
  • Organizing the solution of the customers problems, or solving the problems
  • Cooperation with IT specialists (English)
  • Administration connected to statistics and databases


Requirements

  • French language on excellent level or any other European language
  • English language on communicative level
  • Excellent communication and customer care skills
  • Basic IT knowledge (hardware, software, applications, connectivity, etc.) - familiar with PC systems as end user
  • Stress-resistant, enthusiast and willing to work in a team
  • Ability to operate well in an international environment, multicultural environment
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • 24/7 shift environment (including nights, weekends and holidays) – if required
Knowledge of additional value:
  • At least 6 months experience in Apply Call Handling Standards
  • At least 6 months experience in Analyze Customer Technical Requirements
  • At least 6 months experience in Problem Solving


Company offers

  • 720 to 920 EUR gross per month
  • 4 weeks vacation + 5 paid days off
  • Meal vouchers
  • Above average bonuses for working in 3-shift model of work (20 – 30% up to monthly salary)
  • Relocation package in value of 25 000 CZK (35 000 CZK for visa candidates)
  • Education programme
o training during the work career, courses are lead by professional lectors
o possibilities of gaining professional certification
o e-learning education
o flexible education plan for each job position
  • Strong career opportunities
  • Access to Hi-tech
  • Access to IBM database – courses, tests, operations, FAQ
  • Temporary accommodation within private flats or family houses. Rent is paid retrospectively by the way of deduction from the salary (about 4.000 CZK per month)


Additional information

Please kindly send your CV in English to Manpower recruitment manager Anna Marchenko stating the position applied for: am@manpower.lv

Darba sludinājuma numurs
#47181
Tu piesakies uz:
CUSTOMER SUPPORT AGENT with FOREIGN LANGUAGE
Vēlamies Tevi informēt, ka pieteikšanās uz šo vakanci notiek ārpus CVMarket.lv sistēmas. Lūdzu, uzmanīgi seko norādēm. Veiksmi!
Vēlamies Tevi informēt, ka pieteikšanās uz šo vakanci notiek ārpus CVMarket.lv sistēmas. Lūdzu, uzmanīgi seko norādēm. Veiksmi!