Darba apraksts

• Lead Customer support team members, supervising the daily operations of the Customer support Department.


• Develop new and improve existing business processes in line with industry best practices.


• Control and improve process of customer orders/requests including communication with external/internal customers.


• Deal with customer complaints and reported issues maintaining of correct documentation flow.


• Maintain customer information in the CRM system.

Prasības kandidātiem

• Previous experience at least 3+ years in customer support management is a must.


• Proactive customer oriented approach.


• Experience in project/change management and process automatization.


• Strong communication and analytical skills. High attention to details.


• Very good verbal and written Latvian and English language skills. Any further language will be taken as advantage.

Uzņēmums piedāvā

• Interesting and dynamic job.


• Flexible working hours.


• Health insurance after probation period.


• Salary from 2200 EUR/month gross.


• Modern and comfortable office.


• Great colleagues and comfortable office.