Delivery Lead

to be accountable for all parts of the Services delivered within the CRM system delivery track;

to follow-up and control the delivery costs according to given guidelines;

to evaluate IT service delivery by vendors and evaluate Service Activity, Service Level Requirements, and End User Satisfaction;

monitor the overall delivery of IT-Services, manage escalation and initiate mitigating actions, when supplier deviates from the agreements;

to work in a multicultural environment, in close cooperation with Tele2 companies and colleagues in Riga and abroad.

3+ years of experience as a Scrum Master or Product Owner in an international company;

experience of IT systems delivery;

experience, knowledge, and insight in Telecom, Client Relationship Management Systems;

degree in IT, Telecommunications, Engineering, or other relevant education;

an organized and service-minded personality;

great leadership skills;

effective communication and negotiation skills;

fluent in English both speaking and writing.