Document Management Specialist

Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!

• Produce defined services with high quality and efficiency in accordance with SLA across functional areas
• Execute tasks according to defined process descriptions
• Solve independently typical cases and daily issues of low to mid complexity independently
• Contribute to improvement of work processes and improve customer service quality by proposing changes and suggesting ideas
• Execute Document Archiving services (preparing documents for archiving, requesting from archiving partners, organizing destruction, etc)
• Execute Correspondence handling services (receiving, registering, distributing, sending out, etc)
• Proactively plan, deliver and follow-up of your personal tasks timely and according to the set quality standards, budget and Luminor values
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment
• Take responsibility for professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions
• Perform other tasks relevant to the role given by direct manager and/or functional manager
• Complying with confidentiality rules arising from the employment agreement and other internal regulations of Luminor, which, among other things.

• Eagerness to learn new tasks and processes quickly
• Innovation mindset and willingness to improve the way work is done
• Accuracy, attention to detail and sense of responsibility
• Analytical thinking and ability to make decisions quickly
• Good planning and time‑management skills
• Basic to good knowledge of the Bank products, types of documents and processes
• General knowledge of Document Management area
• Interest in working in a structured, operational environment
• Education in economics, finance, business administration or similar fields is considered an advantage
• Fluency in Latvian and English, both spoken and written
• Basic MS Office / O365 skills
• Fluent English is required in spoken and written communication due to working on Pan-Baltic level

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor