Finnish customer service representative / Klientu konsultants(-e) ar somu valodas zināšanām

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

Join Transcom as a Finnish-speaking customer experience specialist!

In this role you will:

• Answer inbound customer calls in Finnish and analyze the issues in a fast, constructive manner.
• Solve customer's issues in regard to money payments both of simple and more complicated nature.
• Take your communication skills to the next level by leading professional conversations with clients.
• Provide an excellent customer experience.
• Work in a shift schedule (shift is 8h 30min) - 8 hours a day and 40 hours a week. Working hours: Monday - Sunday: 09:00-21:00, after some time it is possible to work longer shifts, therefore having more days off.
• Work with set goals, where you will be assessed on speaking time and customer satisfaction.

What we are looking for?

• You are eager to learn new things and quickly adapt to change.
• You prioritize customers and are always willing to help others.
• You have a problem-solving mindset.
• You speak fluently in Finnish and you have good English skills.

Do you want to endure a new travel adventure whilst working in a place where new ideas and process improvements are always appreciated?

What's in it for YOU!

• Working in an international environment with people from all around the world.
• Career opportunities, 90% of our managers grew up in Transcom.
• Benefits – health insurance, team-building activities, taxi services, free gym, etc.
• Engage in additional sports and social responsibility activities.
• Flexible work schedule.
• Salary above the average level in Latvia.
• Professional training and excellent experience in customer care.
• Full support with the whole relocation process and settling in.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.