Fraud Investigations Specialist

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

On a daily basis you will:

• Monitor the risk alert queue and identify high risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Attain a thorough understanding of GoCardless’ product, policies and processes
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience

The Fraud Investigations Specialist role involves working in a high performing team making important daily decisions that impact GoCardless’s future success. The role offers the opportunity to learn more about data and how to use it to make informative decisions across the business, and to work in a global fraud team sharing experiences with members from various industries.

• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity
• You understand the implications of new information for both current and future problem-solving and decision-making
• You use your written English skills to strike the right tone with internal and external stakeholders.
• You’re driven by initiative, and understand the impact of every decision you make on our merchants
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done

• Wellbeing- stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity - all permanently employed GCs get equity to help you make a valuable contribution
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)