2023-04-13 14:47:21

Front Office Service Agent (m/w/d)

CVMarket.lv klients

Job Description

www.michelbergerhotel.com


To be able to provide excellent guest service around the clock, we are now looking for a Front Office Agent and a  Night Auditor to support our front office team.

Requirements

  • Check in/out
  • Concierge service
  • Professional handling of all payment transactions according to the hotel specifications
  • Friendly & respectful handling of guest inquiries & complaints, as well as
  • flawless communication of all guest requests and / or requests to the affected departments
  • Excellent service of the hotel EDP
  • Autonomous research of all hotel offers & rooms and interest in Berlin's current affair
  • Inventory of the reception merchandise
  • Night control of the hotel facilities and the security personnel
  • Email- & telephone correspondence

Your Profile
  • 1-2 years relevant experience in hotel - & front office work
  • Extended knowledge of common hotel software & MS Office
  • Good German and English skills
  • Friendly and well-groomed appearance
  • Completed vocational training in the hotel management is an advantage 

Company offers

  • Taking responsibility
  • Regulated working hours
  • Career opportunities
  • Personal discounts
  • Central work place
  • International working environment
  • Staff Events