Job Description
www.michelbergerhotel.com
To be able to provide excellent guest service around the clock, we are now looking for a Front Office Agent and a Night Auditor to support our front office team.
Requirements
- Check in/out
- Concierge service
- Professional handling of all payment transactions according to the hotel specifications
- Friendly & respectful handling of guest inquiries & complaints, as well as
- flawless communication of all guest requests and / or requests to the affected departments
- Excellent service of the hotel EDP
- Autonomous research of all hotel offers & rooms and interest in Berlin's current affair
- Inventory of the reception merchandise
- Night control of the hotel facilities and the security personnel
- Email- & telephone correspondence
Your Profile
- 1-2 years relevant experience in hotel - & front office work
- Extended knowledge of common hotel software & MS Office
- Good German and English skills
- Friendly and well-groomed appearance
- Completed vocational training in the hotel management is an advantage
Company offers
- Taking responsibility
- Regulated working hours
- Career opportunities
- Personal discounts
- Central work place
- International working environment
- Staff Events