2023-04-13 14:47:21

Group Coordinator

CVMarket.lv klients
1600 - 2200 €/m Net

Job Description

• This team is responsible for providing consistent personalized service to our guests with the ultimate goal of achieving total guest satisfaction. 
• Works in conjunction with, and assists, the Guest Service Manager with handling special requests such as honeymoon set-ups, anniversary packages, birthday packages, special dietary needs, medical needs, etc. for non-English-speaking guests
• Follows up to ensure departments responsible have completed the requirements.
• Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.
• Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management.

Requirements

• To be a successful member of this team, a candidate should have a passion for service, a pleasant and energetic demeanor, and previous experience in a customer contact position.
• Great written and oral communication skills in English are required.
• Proficiency in additional languages (such as Italian, German, French, Portuguese, Spanish, and/ or Mandarin/Cantonese) is highly preferred.
• Relations from a recognized institution is required.
• Intermediate knowledge of Microsoft Word, Excel and Fidelio is strongly preferred.
• Must have a minimum of one year management experience in Hotel and/or hospitality establishments; or one year management experience in Guest Service related positions on board ships.

Company offers

• Free accommodation and meal, while aboard
• Free return flight tickets
• Free Gym and Isurance aboard
• Very dynamic and international environment with attractive remuneration package and an international career development
• Free traveling around the world aboard the best cruise liner