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Joboffer number #135712

Head of International Application Delivery and Support Team

CV Market´s client
Rīga
Job ad expired!

Darba sludinājuma numurs #135712

CV Market´s client
Rīga
Darba sludinājuma termiņš beidzies!

Job ad expired!

Job Description

  • Ensure the customers get the agreed service in production.
  • Lead multi-located international team of technical specialists as line manager.
  • Participate in follow-up and improvement of the quality of named services in production.
  • Participate in leading the production function as member of the production management team.
  • Required customer collaboration related to service support.
  • Implementation of the company’s strategy together with the team.
  • Successful service delivery and support according to SLAs and production KPI’s.
  • Customer satisfaction.
  • Employee satisfaction and commitment in the team.
  • Optimizing team’s production capacity considering customer needs and cost efficiency.
  • Implementation and application of common processes, methods and tools in the team.
  • Budget and financial performance of the team.
  • Running continuous development activities in the team.


Requirements

  • Experienced and proven skills in: IT service delivery, customer interface, management and leadership of international teams.
  • Good skills in written and spoken English.
  • Good communication and influence skills.
  • Customer-oriented, positive, solution and target oriented team player.

As a benefit:
  • Understanding on electronic invoicing service and business.
  • Understanding on financial service outsourcing business.
  • Practical understanding on ITIL service delivery processes (especially Incident Management, Problem Management, Change Management, Configuration Management).


Company offers

  • Friendly environment.
  • Trainings & education.
  • Development program.
  • Foreign travels possible.

Please, send your CV in English with a reference "HEAD OF INTERNATIONAL APPLICATION DELIVERY AND SUPPORT TEAM" to email dana (at) trendsetters.lv. Contact person: Dana Umblija, tel. 29646643.


Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.


Darba sludinājuma numurs
#135712

Location:
Rīga
Job type:
full-time
Additional info:
employee
Expiration date:
11 March 2013
Published:
18 February 2013

CV Market´s client

Trendsetter’s Client is the company which enhances financial information flows and pioneers electronic invoicing in 15 European countries with a staff about 2,000 professionals. Range of services includes solutions for efficient management of incoming invoices in organizations, as well as cost-effective processing of outgoing invoices either electronically or on paper. To support global customers and operations within Europe, the company has in Riga an IT Competence Center. The competence center plays a key role in increasing production efficiency, quality and customer satisfaction across Europe.

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Informācija par darbu

Atrašanās vieta:
Rīga
Darba amata apraksts:
pilna slodze
Papildus informācija:
pastāvīgs darbinieks
Sludinājums publicēts līdz:
2013. gada 11. marts
Ievadīts:
2013. gada 18. februāris

CV Market´s client

Trendsetter’s Client is the company which enhances financial information flows and pioneers electronic invoicing in 15 European countries with a staff about 2,000 professionals. Range of services includes solutions for efficient management of incoming invoices in organizations, as well as cost-effective processing of outgoing invoices either electronically or on paper. To support global customers and operations within Europe, the company has in Riga an IT Competence Center. The competence center plays a key role in increasing production efficiency, quality and customer satisfaction across Europe.

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Head of International Application Delivery and Support Team
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Vēlamies Tevi informēt, ka pieteikšanās uz šo vakanci notiek ārpus CVMarket.lv sistēmas. Lūdzu, uzmanīgi seko norādēm. Veiksmi!