https://www.cvmarket.lv/63543

You've found an archived job ad

It's time to move on. There are new & better jobs waiting for you!

View new job ads
Joboffer number #63543

Help Desk Agent

CV Market client
Estonia
Job ad expired!

Darba sludinājuma numurs #63543

CV Market client
Igaunija
Darba sludinājuma termiņš beidzies!

Job ad expired!

Job Description

We are looking for experienced and results-oriented

HELP DESK AGENT

to our new project starting in November 2011!

As a Help Desk Agent you are responsible for conducting the trainings and sharing the know-how, ensuring the performance and efficiency of the team. You are also in charge of effective communication and information sharing. If you would like to be part of our international team and have all the requirements below send us your CV already today.

Main tasks and responsibilities:

  • Responsible for effective communication and information sharing
  • Ensuring the performance and efficiency of the team
  • Creation and revision of training documentation and manuals
  • Organizing and conducting Basic- and Up-Trainings to the team
  • Mentoring and assisting new hires
  • Achieving high quality of service
  • Ensuring compliance of metrics and procedures
  • Problem escalation
  • Handling customer complaints
  • Administrative responsibilities in the absence of the Team manager


Requirements

  • Experience in training delivery
  • Excellent communication and interpersonal skills
  • Fluent English and Swedish mandatory, other languages will be an advantage
  • Experienced user of MS Applications
  • Strong customer service focus
  • Strong analytical and problem solving skills
  • Proactive attitude
  • Result-oriented and attention to details
  • Systematic and self-initiative working approach
  • Sense or urgency and ability to prioritize
  • Ability to adopt instructions and handle several tasks simultaneously
  • Background in one of the following areas: Customer Service, Sales, After sales, claim handling experience


Company offers

  • Full training
  • Very good working atmosphere and friendly colleagues
  • Modern working environment in center of Tallinn
  • Varied and interesting work and career opportunities in an international company
  • Motivation package
  • Relocation package


Additional information

  • Work place is located in Tallinn
  • Start of the job mid of October 2011
  • Candidates who are interested should send their CV in English and motivation letter by 30th of September 2011 to the following email address: kadi.kanep@bertelsmann.de. Deadline 30.09.2011
  • All suitable candidates will be contacted by the 15th of October 2011


Darba sludinājuma numurs
#63543
Tu piesakies uz:
Help Desk Agent
Vēlamies Tevi informēt, ka pieteikšanās uz šo vakanci notiek ārpus CVMarket.lv sistēmas. Lūdzu, uzmanīgi seko norādēm. Veiksmi!
Vēlamies Tevi informēt, ka pieteikšanās uz šo vakanci notiek ārpus CVMarket.lv sistēmas. Lūdzu, uzmanīgi seko norādēm. Veiksmi!