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Joboffer number #63543

Help Desk Agent

CV Market´s client
Job ad expired!

Job Description

We are looking for experienced and results-oriented


to our new project starting in November 2011!

As a Help Desk Agent you are responsible for conducting the trainings and sharing the know-how, ensuring the performance and efficiency of the team. You are also in charge of effective communication and information sharing. If you would like to be part of our international team and have all the requirements below send us your CV already today.

Main tasks and responsibilities:

  • Responsible for effective communication and information sharing
  • Ensuring the performance and efficiency of the team
  • Creation and revision of training documentation and manuals
  • Organizing and conducting Basic- and Up-Trainings to the team
  • Mentoring and assisting new hires
  • Achieving high quality of service
  • Ensuring compliance of metrics and procedures
  • Problem escalation
  • Handling customer complaints
  • Administrative responsibilities in the absence of the Team manager


  • Experience in training delivery
  • Excellent communication and interpersonal skills
  • Fluent English and Swedish mandatory, other languages will be an advantage
  • Experienced user of MS Applications
  • Strong customer service focus
  • Strong analytical and problem solving skills
  • Proactive attitude
  • Result-oriented and attention to details
  • Systematic and self-initiative working approach
  • Sense or urgency and ability to prioritize
  • Ability to adopt instructions and handle several tasks simultaneously
  • Background in one of the following areas: Customer Service, Sales, After sales, claim handling experience

Company offers

  • Full training
  • Very good working atmosphere and friendly colleagues
  • Modern working environment in center of Tallinn
  • Varied and interesting work and career opportunities in an international company
  • Motivation package
  • Relocation package

Additional information

  • Work place is located in Tallinn
  • Start of the job mid of October 2011
  • Candidates who are interested should send their CV in English and motivation letter by 30th of September 2011 to the following email address: Deadline 30.09.2011
  • All suitable candidates will be contacted by the 15th of October 2011

Darba sludinājuma numurs

Job type:
Additional info:
Expiration date:
30 September 2011
16 September 2011

CV Market´s client

Arvato, the biggest part of Bertelsmann corporation, is an international outsourcing service provider. Every day over 63,000 arvato employees in 36 countries are at work helping our customers achieve success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains.

Arvato subsidiary in Tallinn, arvato services Estonia OÜ has around 400 employees working for several well known and international companies. From our call center in Tallinn we provide customer service in around 20 languages to airline companies, telecommunication providers, IT and health sector businesses etc. We are passionate about our role as a service provider and constantly working to ensure our customers success.

You can find more about us from

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Help Desk Agent
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!