International Guest Services

• Assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native language so as to give them a full, first class cruise experience. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
• Receives and handles special requests from non-English-speaking groups and individual guests.
• Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as honeymoon set-ups, anniversary packages, birthday packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.
• Contacts group leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
• Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.

• Two-year Associates degree or equivalent in Hotel Management and/or Public Relations from a recognized institution is required.
• Intermediate to advanced level English verbal and written skills required.
• Advanced level German verbal and writing skills required.
• Intermediate to advanced level verbal and written skills in at least one other language such as Spanish, French, Italian or Portuguese is preferred.
• Must have a minimum of one year management experience in Hotel and/or hospitality establishments; or one year management experience in Guest Service related positions on board ships.

• Free accommodation and meals, while aboard
• Paid flight tickets to and from the ships
• Tax Free Salary + bonuses
• Contract lengths from 4 months
• Very ambitious, dynamic and international environment with attractive remuneration package and possibilities for an international career

If you would like to gain an excellent opportunity to travel around the world and meet new friends from over the 50 different countries, please send your CV to info@sidc.lv