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IT Process Consultant CRM (m/f/x)


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IT Process Consultant CRM (m/f/x)


The group ‚globe project IT' in the IT-department is responsible for the professional and efficient performance of IT-projects on an international level. Furthermore the group ‚globe project IT' is responsible for the optimization and stability of business processes related to IT-systems and consults the business process responsibles from business. We are searching an employee (m/f/x) for group ‚globe project IT‘ who works independently and shows high own initiative. The employee should be proactive and creative, the approach should be pragmatic and target-oriented and we expect an entrepreneurial behaviour. The employee should have fun with and be interested in the following tasks :

    • Proactive process-consultancy for CRM-processes and pricing-processes to identify adequate IT-solutions to optimize them on an international level
    • Close cooperation with the global process-owners for Marketing & Sales and global key-users
    • Solution design and creation of concepts
    • Responsible leadership of or collaboration in IT-projects to optimize CRM- & pricing-processes on an international level
    • Coordination of external providers
    • Review and optimization of IT-processes in group ‚globe project IT‘
    • Observe market trends and state-of-the-art solutions, perform benchmarking

    Profile of qualification:

    • Completed university education (Business informatics / industrial engineering or similar), or economic education with intense relevant professional experience
    • Several years of professional experience in IT in the area of process consultancy in CRM- and pricing-environment
    • Very good knowledge of business processes in CRM and pricing
    • Very good knowledge of CRM-System MS Dynamics 365 online and integration in SAP
    • Good knowledge of PRINCE2 project management methodology
    • Experience in successful IT project management or subproject management
    • Very high analytical competence
    • Very high communicative competence, also in an international environment
    • High degree of assertiveness and readiness to take over responsibility
    • High methodological competence, especially for business process analysis
    • Very good command of the English language

    Job Location: Norderstedt / Hamburg

    Salary: 80 000 Eur/ year

    Please send you CV to: