KYC CDD Agent - Relocation Support

We’re looking for a CDD Agent to join our growing CDD Team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission, grow as a Customer Due Diligence Agent in KYC and help save millions of people more money.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Your mission is to perform customer due diligence to comply with AML/CFT Regulations. You will be engaged in research and analysis and by using information supplied by external businesses and consumer customers, information already within the organization, external vendor tools and their overall experience to effect due diligence controls on customers and counterparties of various characteristics.

Here’s how you’ll be contributing to CDD team:

• Perform Customer Due Diligence (CDD) on current, new and/or potential customers based on risk mitigation controls and certain trigger events.
• Exercise discretion in setting priorities, identify customer records that require further review and take action to obtain and follow-up on attaining the information and/or documentation requested.
• Ensure that sufficient customer information was collected to support the development of expected customer activity based on the customer attributes present during the onboarding process.
• Perform searches utilizing Internet sources and/or third-party vendors (i.e. Google, LexisNexis and/or World Compliance) to determine negative news and obtain due diligence information for prospects and new/existing customers.
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies.
• Provide guidance and responds to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate.
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services.
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations.
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.

• Your verbal and written English skills are excellent (additional language skills are a plus).
• You have excellent organisational skills and a high attention to detail.
• You are able to handle many sources of information necessary within and outside the business to support solutions..
• You’re independent, self-driven and are willing to get things done.
• You’re a good cross-team communicator.
• You’re a proactive team player who knows how to prioritise work.
• You’re capable of identifying gaps in policies and processes and providing detailed feedback, including. examples when possible, through the established communication channels.

If you’re interested in the position, please apply by submitting your CV in English, and answering the application questions.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

• Stock options in a profitable company.
• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you.
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.
• National health insurance plan, with additional 3 health days per year, and sports allowance.
• Volunteering day off.
• Hybrid model of flexible working.