Norwegian speaking customer support representative / Klientu konsultants/-e ar norvēģu valodas zināšanām

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

Join Transcom as a Norwegian-speaking customer experience specialist!

In this role you will:

• Answer inbound customer calls in Norwegian and analyze the issues in a fast, constructive manner.
• Solve customer's issues in regard to money payments both of simple and more complicated nature.
• Take your communication skills to the next level by leading professional conversations with clients.
• Provide an excellent customer experience.
• Work in a shift schedule (shift is 8h30min) - 8 hours a day and 40 hours a week. Working hours: Monday - Sunday: 09:00-21:00, after some time it is possible to work longer shifts, therefore having more days off.
• Work with set goals, where you will be assessed on speaking time and customer satisfaction.

What we are looking for?

• Eager to learn new things and quickly adapt to change.
• Prioritize customers and are always willing to help others.
• Have a problem-solving mindset and attention to detail.
• Speak fluently in Norwegian (at  least B2 level) and you have good English skills.

What's in it for YOU!

• Working in an international environment with people from all around the world.
• Career opportunities, 90% of our managers grew up in Transcom.
• Benefits – health insurance, team-building activities, free gym, life coach sessions, fruits in the office, yearly compensation for glasses and etc.
• Engage in additional sports and social responsibility activities.
• Flexible work schedule.
• Salary above the average level in Latvia.
• Professional training and excellent experience in customer care.
• Full support with the whole relocation process and settling in.

If you are interested in this job offer, please press "Apply now" ("Pieteikties").