Norwegian Speaking IT Customer Support Specialist

Tietoevry invites to join our IT Service Desk department with the biggest Scandinavian speaking customer service team in Latvia – more than 100 amazing colleagues, and we are actively looking for new colleagues to grow our team. Our Service Desk was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail and logistics in Norwegian, Swedish, Danish.

We provide IT training for employees to be able to ensure IT support to our customers and develop further within IT field, previous IT skills, work experience not required. We offer working experience on an international level in a leading global IT company with possibility to work from home within Latvian border!

As part of your job you will be responsible for:

• Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians.
• Provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools.
• Troubleshoot problems and offer solutions by using internal knowledge base.
• Continuously maintain and develop one’s work-related knowledge.
• Improve, update the overall team knowledge database and work with ticket backlog.

Expected requirements:

• Fluent Norwegian language, as well as English.
• Eager to learn, acquire new knowledge and develop professionally in the IT industry (IT training and knowledge is provided by the company).
• Enjoys to communicate with people, passionate about helping others and willing to find the best solution.
• "Can Do" attitude, enjoys dynamic working environment.
• Accountable personality with ability to work independently and prioritize tasks.
• Solid computer skills and interest in IT field will be considered as advantage.

We offer You:

• Working experience on an international level in a leading global IT company.
• Professional and personal development opportunities, growth opportunities.
• Scandinavian values, business stability and openness.
• Dynamic and friendly work environment.
• Excellent and competent colleagues.
• Work on weekdays, morning shifts and possibility to work from home within Latvian border.
• Competitive remuneration up to 1400- 1800 EUR monthly/gross* and benefits package (health insurance, sports, additional days off and a lot more).

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)