Norwegian Speaking Junior Service Delivery Manager

TietoEVRY invites to join our Delivery Support Department as Junior Service Delivery Manager. SDM office in Riga deliver full-scale SDM services for selected customers in the SMB market in Norway. Main responsibility is to assist Service Manager located in Norway with administration of service-level agreements (SLAs), including monitoring the fulfilment of SLAs by providing statistical reports and making recommendations regarding the data quality and capacity We offer working experience on an international level in a leading global IT company with Scandinavian values, business stability and openness. As well as working normal business hours and possibility to work from home within Latvian border!

RESPONSIBILITIES:

• Assist Service Managers with administration of IT Service Desk customer agreements (SLAs) and interact daily with colleagues, clients, IT technicians.
• Ensure high level customer satisfaction and participate in customer meetings, form productive relationships with customer.
• Ensue timely service delivery, take part in projects to improve customer expectations and escalate incidents/ requests if needed.
• Update invoices for customers and follow up on actual consumption, lost revenue and create reports on the SLAs, KPIs, incident statistics.
• Continuously maintain and develop one’s work-related knowledge.

REQUIREMENTS:

• Fluent Norwegian language, as well as English.
• Strong computer skills: Proficient user of MS Excel, MS Teams, MS Word.
• Good communication, cooperation skills and passion for customer service.
• Service minded, open and pro-active personality with strong analytical and problem-solving skills.
• Accountable personality with ability to work independently and prioritize tasks.
• Knowledge of ITIL frame and experience within Service Desk is an advantage.

WE OFFER YOU:

• Working experience on an international level in a leading global IT company.
• Professional and personal development opportunities, growth opportunities. 
• Scandinavian values, business stability and openness.
• Dynamic and friendly work environment.
• Excellent and competent colleagues.
• Work on weekdays, morning shifts and possibility to work from home within Latvian border.
• Competitive remuneration up to 1550- 1700 EUR monthly/gross* and benefits package (health insurance, sports and a lot more).

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)