Operations Director

• Analyze and evaluate the economic performance of hotels.
• Coordinate the work of the department heads.
• Implement automated solutions to optimize hotel processes and increase efficiency.
• Lead the quality department, which carries out regular hotel inspections and develops standards and guidelines.
• Plan and implement strategies to improve customer feedback and increase guest satisfaction.
• Oversee hotel operational activities, quickly resolving any problems or operational challenges that arise.
• Analyze industry statistics and trends to identify growth opportunities and improve processes.
• Develop and monitor key performance indicators (KPIs) to track operational success and drive continuous improvement.
• Carry out other tasks of a similar character.

• Strong experience in hospitality operational management.
• Knowledge of strategic and operational management, financial planning and human resources management.
• Ability to identify and implement innovative solutions in day-to-day operational processes.
• Experience of working with and coordinating the work of different department heads and ensuring effective communication.
• Experience in analyzing and evaluating economic performance, making strategic decisions in a data-driven way.
• Ability to work in a dynamic environment, keeping focus on priority tasks and objectives.
• Strong problem-solving and decision-making skills based on data and analysis.
• Ability to develop and monitor KPIs (Key Performance Indicators) to ensure achievement of company objectives.
• Experience to work in a dynamic environment, keeping focus on priority tasks and objectives.
• Fluency in English. Knowledge of Latvian will be considered an advantage.

• Working for a fast-growing international company with 23 hotels in 9 European countries.
• Career development opportunities.
• Work in a professional team.
• Various employee bonuses and discounts at our group hotels, restaurants and SPA.
• Health insurance.
• Gross salary from 4000 EUR - depending on professional experience.

Please send your CV and application letter in the "Apply" section. We will contact only the candidates who will be invited for an interview!

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