Partnership & Local Support Unit Manager

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships.We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them,professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Partnership & Local Support Unit Manager, your mission will be to build and strengthen valuable partnerships while ensuring excellent support for local partners. You will be responsible for establishing new, mutually beneficial relationships, maintaining strong and productive collaborations with existing partners, managing incoming partner sales leads, and delivering high-quality training on Credit & Savings topics to support partner success.

How You Will Make an Impact:

• Translate Luminor’s strategy into clear actions and ensure effective team performance
• Organize teamwork to deliver excellent service to partners, customers and stakeholders, ensuring timely handling of partner requests (SLAs) and high satisfaction levels
• Drive sales of banking products and support profitable Retail Banking growth
• Ensure high-quality preparation and presentation of lending cases (MEMOs)
• Organize and participate in partner events and local initiatives
• Monitor and analyze market trends with partners and share insights with stakeholders
• Collaborate closely with Marketing and Growth teams to support sales initiatives and projects
• Oversee customer service network and related projects ensuring delivery within timelines and budget
• Ensure high standards of data quality, documentation and full compliance with regulations (KYC, AML, etc.)
• Maintain effective collaboration across teams and represent Luminor externally
• Perform leadership tasks and other tasks relevant to the role given by direct manager and/or functional manager.

• 3–5 years of experience in sales, sales support, or customer service within the financial industry
• Understanding of Retail Banking and the real estate market
• Previous people management experience (1–2 years) with strong leadership and coaching skills
• Proven ability in performance management and people development
• Strong planning, prioritization, and project management skills
• Entrepreneurial mindset with a proactive, solution-oriented approach
• Excellent communication, negotiation, and stakeholder management skills
• Experience working cross-functionally and across borders
• Fluent English and Latvian is required in spoken and written communication due to working on the Pan-Baltic level

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor