Job Description

Are you ready to drive customer feedback process development across the Baltics?

In Swedbank you have the opportunity to:

Ensure customer feedback collection in agreed way;
Develop new solutions to collect the feedback;
Initiate, lead and deliver cross-border projects in agreed timeline;
Represent Baltic Customer Feedback Area in related projects and processes across organization;
Maintain, continuously improve and follow up of implemented processes, practices and/or tools to ensure aligned way of working across Baltic countries;
Make qualitative analysis of customer feedback, develop insights and suggest improvements in customer service processes and employee competence development;
Collaborate with counterparties from Baltic countries and units.

Requirements

Higher education;
At least 2 years project management experience, preferably in international process development projects;
Proven experience working with analytical tools, including Microsoft Excel and Power BI;
Project management skills with ability to lead different opinions to one aligned decision;
High level self-leadership skills and structured way of working;
Strategic mind-set combined with good networking and interpersonal skills;
Analytical, problem-solving and critical thinking skills;
Ability to maintain a successful communication and cooperation with big variety of cross-border stakeholders and counterparties;
Ability to use M365 software;
Ability to translate complex information into simple visual language in PowerPoint, prepare audience friendly presentations and present them effectively;
Very good written and verbal communication skills in English (at least B2, preferably C1 level).

Personal and professional growth through self-leadership and continuous development.
Meaningful work that positively impacts our workplace, our customers, and society.
An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
Enjoy country-specificbenefits, including banking offers, a pension plan, our share-based reward program, health insurance in the Baltics and a health allowance in Sweden.