Job Description
Location:
Warsaw
Department:
Food and Beverage
Position:
Reservations Operator for Food and Beverage Outlets
Requirements
The Reservations Operator for Food and Beverage Outlets serves our guests by managing bookings of the Restaurant. The aim is to maximize guest satisfaction by providing fast, efficient, courteous service at all times.
Essential Functions
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Company offers
All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Speak with others using clear and professional language. Avoid slang and excessive use of phrase-fragments. Maintain a gracious tone and be polite throughout all interactions with guests and other staff members.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
Develop and maintain positive working relationships with others and support your team to reach common goals.
