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Joboffer number #61401

Senior Customer Service Representative

CV Market´s client
Rīga
Job ad expired!

Job Description

To support the growth of our business, the Regus Group is looking for a Senior Client Service Representative (m/f) to join our team and help us build a brand new Regus Business Centre in Riga.

The Client Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the center team, the CSR ensures the client experience is exceptional throughout the entire business center. The CSR becomes a critical player in delivering the highest quality customer service. Ultimately, the actions and service provided by the CSR, are the catalyst for providing clients with a reason to come to Regus and the reasons to stay with Regus.

Key responsibilities:

  • Being the first point of contact for our clients, providing receptionist (including handling customers’ complaints and enquiries), secretarial and concierge services.
  • Ensuring that all facilities in the business centre (meeting rooms, business lounge, offices) are ready for our customers throughout the day.
  • Executing administrative tasks, including booking meeting rooms, handling customers’ recharges, liaising with other Regus teams.
  • Up selling Regus’ products and services to existing clients.


Requirements

To be considered suitable for this role, you will have/be:

  • Fluency in English and Latvian is a must, fluency in Russian would be highly appreciated.
  • Hospitality / Client service background.
  • 3 - 5 years professional experience within front office, hotel reception or similar client facing environment.
  • Eye for detail; organised, accurately checking processes and tasks.
  • Excellent communication and interpersonal skills combined with sales talent.
  • Ability to work under own initiative and be proactive in resolving problems.
  • Good knowledge of Microsoft Office (PowerPoint, Excel, Word, Outlook).
  • Solid organizational skills, including the ability to prioritize and multi-task.


Company offers

Why should you consider working at Regus?
Working at Regus is:
Fast paced
Fun
Flexible
Focused
Fair

What we Offer:
Truly International working environment with excellent Career Opportunities.
Attractive Compensation Package (Salary plus Bonus).


Additional information

Please send your structured CV (doc or pdf format) and motivation letter in English to Lenka Sindelarova at emea.staffing@regus.com (ref.: CSR Riga).

Darba sludinājuma numurs
#61401

Location:
Rīga
Job type:
full-time
Additional info:
employee
Expiration date:
03 April 2011
Published:
24 March 2011

CV Market´s client

THE REGUS GROUP IS GROWING…GROW WITH US!

Regus is the world’s leading global provider of innovative workspace solutions, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world’s largest network of video communication studios. Regus delivers a new way to work, whether it’s from home, on the road or from an office.

Clients such as Google, GlaxoSmithKline, and Nokia join thousands of growing small and medium businesses that benefit from outsourcing their office and workspace needs to Regus, allowing them to focus on their core business.

More than 500,000 clients a day benefit from Regus facilities spread across a global footprint of 1,100 locations in 500 cities and 85 countries, which allow individuals and companies to work wherever, however and whenever they want to. Regus was founded in 1989 in Brussels, Belgium and is listed on the London Stock Exchange (LSE:RGU).

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