2023-04-13 14:47:21

Swedish Speaking Customer Service Manager

CVMarket.lv klients
1400 - 2000 €/m Gross

Job Description

TRODO is a team of passionate people who helps to pair car lovers with brand new spare parts for their cars. For the last 8 years Trodo has had a succesfful international experience in selling spare parts online. To improve our customer satisfaction we are currently looking for
Swedish Speaking Customer Service Manager.

Responsibilities:
Consult Trodo customers via phone, email, and live online chat, providing timely support for any issues using Trodo;

  • Communicate with customers regarding in-store issues and escalate as necessary;
  • Work closely with the colleagues on order and process flow issues; Collaborate with shipping vendors on any customer shipping issues, including filing claims for lost packages, and initiating returns for incorrect orders;
  • Review all customer ratings on social networks, feedback sites and do a public answer if needed.

Requirements

  • Fluent Finnish language skills;
  • Good English language skills;
  • Excellent telephone manner (communication, listening and social skills);
  • Positive attitude;
  • Basic knowledge about construction of car will be considered as an advantage.

Company offers

  • Competitive salary (1400-2000 eur before taxes) depending on skills & performance;
  • Training;
  • Professional and friendly team;
  • Health insurance.

 

If you are interested in this position, please click "Apply now".