
Joboffer number
#14251
Telcommunication experts
CV Market client
Foreign country
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Darba sludinājuma numurs
#14251
CV Market client
Ārpus Latvijas
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Job Description
The Operations Engineer is responsible for performing support and complex/first office application deployment activities, working independently or leading a technical team and is regarded as a subject matter expert in field
Responsibility:
Responsible for one or more customers within a defined region for several products
- Resolve customer support requests in accordance with customer service levels
- Implement complex/first office application customer systems in accordance with agreed schedule to required quality standards
- Ensure all activities are performed in accordance with the relevant quality processes
- Ensure customer satisfaction levels exceed targets
- Mentor Engineers
- Subject Matter Experts within field
- Recommends product improvements to development and product management
Customer Support
- Perform cross product support including complex system recovery
- Diagnoses and isolates complex cross product inter working issues
- Writes advanced/complex methods of procedures
- Reviews methods of procedures written by peers
- Approves knowledge articles
- Writes knowledge articles for complex issues resolved
- Makes recommendations to product management and development to improve the supportability and maintainability of products
- Participates in 24 hr on incident out of hours rotation
- Lead technical teams as required
- Communicate, negotiate and influence advanced/complex support issues up to senior management level
Deployment
- Performs and/or leads advanced deployment activities, including first office applications, encompassing system design, upgrade plans, creation of technical product documentation, acceptance testing, installation, integration of software and customer consultancy
- Writes advanced/complex methods of procedures
- Undertakes integration of multiple Telco products within a complex environment
Requirements
1. Academic skills:
- Bachelor degree within the IT or equivalent
- ITIL Service foundation certification preferred
- Fluency in English both verbal and written, with second languages preferable
2. Technical skills:
- Minimum of 2 years experience with one of the following operating systems: OpenVMS/Unix preferably with formal certification
- Capable of writing UNIX shell scripts to automate tasks
- Ability to read application source code
- Minimum of 2 years product knowledge acquired through empirical and formal certification and 2 years product inter-working experience gained within customer environments
- Capable of troubleshooting and diagnosing complex enterprise server hardware and have the necessary knowledge to make recommendations to improve performance
- Minimum of 2 years experience in configuring, troubleshooting and optimizing complex TCP/IP Networks (where required). Preferably formally certified
- Minimum of 2 years experience in configuring, troubleshooting and optimizing Telco protocols
3. Personal skills:
- Advanced analytical and problem solving skills using industry recognized troubleshooting methodologies
- Organized approach and ability to work independently
- The ability to communicate, negotiate and influence technical information and concepts up to senior management level
- Ability to lead teams in the execution of technical activities
- An ability to remain calm, focused and able to prioritize tasks when working within a high under pressure environment
4. Professional experience:
- Minimum 2 years experience in the computer or telecoms industry within a mission critical environment
5. Other:
- Demonstrates flexibility and high tolerance to travel
Company offers
- Excellent salary conditions (from 1000 euros)
- Laptop
- Working in a young and dynamic environment.
- Participation in projects supporting the European operations.
- Everyday use of English language
- Training opportunities
- Career growth opportunities
- Job in an International Environment with latest technologies and equipment
Additional information
Our customer an international IT and Telco company (more than 7000 employees).
They actually develop a new wide datacenter at Brno (czech republic) and look for experts to handle this new project.
Darba sludinājuma numurs
#14251