Job Description

The Operations Engineer is responsible for performing support and complex/first office application deployment activities, working independently or leading a technical team and is regarded as a subject matter expert in field

Responsibility:
Responsible for one or more customers within a defined region for several products

• Resolve customer support requests in accordance with customer service levels
  
• Implement complex/first office application customer systems in accordance with agreed schedule to required quality standards
  
• Ensure all activities are performed in accordance with the relevant quality processes
  
• Ensure customer satisfaction levels exceed targets
  
• Mentor Engineers
  
• Subject Matter Experts within field
  
• Recommends product improvements to development and product management
  

• Perform cross product support including complex system recovery
  
• Diagnoses and isolates complex cross product inter working issues
  
• Writes advanced/complex methods of procedures
  
• Reviews methods of procedures written by peers
  
• Approves knowledge articles
  
• Writes knowledge articles for complex issues resolved
  
• Makes recommendations to product management and development to improve the supportability and maintainability of products
  
• Participates in 24 hr on incident out of hours rotation
  
• Lead technical teams as required
  
• Communicate, negotiate and influence advanced/complex support issues up to senior management level
  

• Performs and/or leads advanced deployment activities, including first office applications, encompassing system design, upgrade plans, creation of technical product documentation, acceptance testing, installation, integration of software and customer consultancy
  
• Writes advanced/complex methods of procedures
  
• Undertakes integration of multiple Telco products within a complex environment

Requirements

1. Academic skills:

• Bachelor degree within the IT or equivalent
  
• ITIL Service foundation certification preferred
  
• Fluency in English both verbal and written, with second languages preferable
  

• Minimum of 2 years experience with one of the following operating systems: OpenVMS/Unix preferably with formal certification
  
• Capable of writing UNIX shell scripts to automate tasks
  
• Ability to read application source code
  
• Minimum of 2 years product knowledge acquired through empirical and formal certification and 2 years product inter-working experience gained within customer environments
  
• Capable of troubleshooting and diagnosing complex enterprise server hardware and have the necessary knowledge to make recommendations to improve performance
  
• Minimum of 2 years experience in configuring, troubleshooting and optimizing complex TCP/IP Networks (where required). Preferably formally certified
  
• Minimum of 2 years experience in configuring, troubleshooting and optimizing Telco protocols
  

• Advanced analytical and problem solving skills using industry recognized troubleshooting methodologies
  
• Organized approach and ability to work independently
  
• The ability to communicate, negotiate and influence technical information and concepts up to senior management level
  
• Ability to lead teams in the execution of technical activities
  
• An ability to remain calm, focused and able to prioritize tasks when working within a high under pressure environment
  

• Minimum 2 years experience in the computer or telecoms industry within a mission critical environment
  

• Demonstrates flexibility and high tolerance to travel

Company offers

• Excellent salary conditions (from 1000 euros)
  
• Laptop
  
• Working in a young and dynamic environment.
  
• Participation in projects supporting the European operations.
  
• Everyday use of English language
  
• Training opportunities
  
• Career growth opportunities
  
• Job in an International Environment with latest technologies and equipment

Additional information

Our customer an international IT and Telco company (more than 7000 employees).
They actually develop a new wide datacenter at Brno (czech republic) and look for experts to handle this new project.