Job Description
The Operations Engineer is responsible for performing support and complex/first office application deployment activities, working independently or leading a technical team and is regarded as a subject matter expert in field
Responsibility:
Responsible for one or more customers within a defined region for several products
• Resolve customer support requests in accordance with customer service levels
• Implement complex/first office application customer systems in accordance with agreed schedule to required quality standards
• Ensure all activities are performed in accordance with the relevant quality processes
• Ensure customer satisfaction levels exceed targets
• Mentor Engineers
• Subject Matter Experts within field
• Recommends product improvements to development and product management
Customer Support
• Perform cross product support including complex system recovery
• Diagnoses and isolates complex cross product inter working issues
• Writes advanced/complex methods of procedures
• Reviews methods of procedures written by peers
• Approves knowledge articles
• Writes knowledge articles for complex issues resolved
• Makes recommendations to product management and development to improve the supportability and maintainability of products
• Participates in 24 hr on incident out of hours rotation
• Lead technical teams as required
• Communicate, negotiate and influence advanced/complex support issues up to senior management level
Deployment
• Performs and/or leads advanced deployment activities, including first office applications, encompassing system design, upgrade plans, creation of technical product documentation, acceptance testing, installation, integration of software and customer consultancy
• Writes advanced/complex methods of procedures
• Undertakes integration of multiple Telco products within a complex environment
The job is located at Brno (czech republic)
Responsibility:
Responsible for one or more customers within a defined region for several products
• Resolve customer support requests in accordance with customer service levels
• Implement complex/first office application customer systems in accordance with agreed schedule to required quality standards
• Ensure all activities are performed in accordance with the relevant quality processes
• Ensure customer satisfaction levels exceed targets
• Mentor Engineers
• Subject Matter Experts within field
• Recommends product improvements to development and product management
Customer Support
• Perform cross product support including complex system recovery
• Diagnoses and isolates complex cross product inter working issues
• Writes advanced/complex methods of procedures
• Reviews methods of procedures written by peers
• Approves knowledge articles
• Writes knowledge articles for complex issues resolved
• Makes recommendations to product management and development to improve the supportability and maintainability of products
• Participates in 24 hr on incident out of hours rotation
• Lead technical teams as required
• Communicate, negotiate and influence advanced/complex support issues up to senior management level
Deployment
• Performs and/or leads advanced deployment activities, including first office applications, encompassing system design, upgrade plans, creation of technical product documentation, acceptance testing, installation, integration of software and customer consultancy
• Writes advanced/complex methods of procedures
• Undertakes integration of multiple Telco products within a complex environment
The job is located at Brno (czech republic)
Requirements
1. Academic skills:
• Bachelor degree within the IT or equivalent
• ITIL Service foundation certification preferred
• Fluency in English both verbal and written, with second languages preferable
2. Technical skills:
• Minimum of 2 years experience with one of the following operating systems: OpenVMS/Unix preferably with formal certification
• Capable of writing UNIX shell scripts to automate tasks
• Ability to read application source code
• Minimum of 2 years product knowledge acquired through empirical and formal certification and 2 years product inter-working experience gained within customer environments
• Capable of troubleshooting and diagnosing complex enterprise server hardware and have the necessary knowledge to make recommendations to improve performance
• Minimum of 2 years experience in configuring, troubleshooting and optimizing complex TCP/IP Networks (where required). Preferably formally certified
• Minimum of 2 years experience in configuring, troubleshooting and optimizing Telco protocols
3. Personal skills:
• Advanced analytical and problem solving skills using industry recognized troubleshooting methodologies
• Organized approach and ability to work independently
• The ability to communicate, negotiate and influence technical information and concepts up to senior management level
• Ability to lead teams in the execution of technical activities
• An ability to remain calm, focused and able to prioritize tasks when working within a high under pressure environment
4. Professional experience:
• Minimum 2 years experience in the computer or telecoms industry within a mission critical environment
5. Other:
• Demonstrates flexibility and high tolerance to travel
• Bachelor degree within the IT or equivalent
• ITIL Service foundation certification preferred
• Fluency in English both verbal and written, with second languages preferable
2. Technical skills:
• Minimum of 2 years experience with one of the following operating systems: OpenVMS/Unix preferably with formal certification
• Capable of writing UNIX shell scripts to automate tasks
• Ability to read application source code
• Minimum of 2 years product knowledge acquired through empirical and formal certification and 2 years product inter-working experience gained within customer environments
• Capable of troubleshooting and diagnosing complex enterprise server hardware and have the necessary knowledge to make recommendations to improve performance
• Minimum of 2 years experience in configuring, troubleshooting and optimizing complex TCP/IP Networks (where required). Preferably formally certified
• Minimum of 2 years experience in configuring, troubleshooting and optimizing Telco protocols
3. Personal skills:
• Advanced analytical and problem solving skills using industry recognized troubleshooting methodologies
• Organized approach and ability to work independently
• The ability to communicate, negotiate and influence technical information and concepts up to senior management level
• Ability to lead teams in the execution of technical activities
• An ability to remain calm, focused and able to prioritize tasks when working within a high under pressure environment
4. Professional experience:
• Minimum 2 years experience in the computer or telecoms industry within a mission critical environment
5. Other:
• Demonstrates flexibility and high tolerance to travel
Company offers
•Excellent salary conditions (from 1000 euros)
•Laptop
•Working in a young and dynamic environment.
•Participation in projects supporting the European operations.
•Everyday use of English language
•Training opportunities
•Career growth opportunities
•Job in an International Environment with latest technologies and equipment
•Laptop
•Working in a young and dynamic environment.
•Participation in projects supporting the European operations.
•Everyday use of English language
•Training opportunities
•Career growth opportunities
•Job in an International Environment with latest technologies and equipment
Additional information
Our customer an international IT and Telco company (more than 7000 employees).
They actually develop a new wide datacenter at Brno (czech republic) and look for experts to handle this new project.
They actually develop a new wide datacenter at Brno (czech republic) and look for experts to handle this new project.
