Darba apraksts
* In cooperation with Front Office Manager: Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
* Handels guest complaints, resolves grievances and conflicts
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
* Serving as a role model to demonstrate appropriate behavious
* Trains staff and monitors adherence to all credit policies and procedures
* Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
* Interacts with guests to obtain feedback on product and service levels
* Performs all duties at the Front Desk as necessary
* Handels guest complaints, resolves grievances and conflicts
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
* Serving as a role model to demonstrate appropriate behavious
* Trains staff and monitors adherence to all credit policies and procedures
* Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
* Interacts with guests to obtain feedback on product and service levels
* Performs all duties at the Front Desk as necessary
Prasības kandidātiem
* Degree in Hotel Management, Hospitality, Business Administration or related major
* Work experience in the front desk in a similar position
* Excellent verbal and written communication skills in Latvian,Russian and English languages
* Outstanding organizational, follow-up, time management and documentation skills (attention to detail is paramount)
* Must be able to self motivate and multi-task with a strong customer service focus
* The ability to work under pressure and to be able to communicate to all personality types
* Good knowledge of Fidelio software
* Work experience in the front desk in a similar position
* Excellent verbal and written communication skills in Latvian,Russian and English languages
* Outstanding organizational, follow-up, time management and documentation skills (attention to detail is paramount)
* Must be able to self motivate and multi-task with a strong customer service focus
* The ability to work under pressure and to be able to communicate to all personality types
* Good knowledge of Fidelio software
Uzņēmums piedāvā
* Interesting and challenging work in the 5* hotel
* Professional and personal development opportunities
* Modern working environment and a friendly team
* Competitive remuneration
* Professional and personal development opportunities
* Modern working environment and a friendly team
* Competitive remuneration
