Job Description
Who we are:
As a Berlin start-up we re-defined the way hotels connect with guests. In the hotel room of the future, you’ll find guest directory, telephone, remote control, newspapers, and room service menu, all united on a single device: the SuitePad.
Use the SuitePad to make your stay just that much more special – order breakfast to your bed, make a restaurant reservation, book spa treatments, control lights and AC, or explore tourist activities around town. It’s all here on the SuitePad, at the touch of a finger.
Curious to get to know more? Get in touch – become part of our team and shape our success story!
SuitePad is a Berlin-based SaaS company focused on hotel tech. We deliver hotels’ aggregated content, entertainment, and services through in-room tablets, set-top-boxes, large format digital touch screens, signage, and even a touch projector. The depth and quality of our services have made us the market leader for in-room guest communication in more than 60,000 hotel rooms across the globe. Some of the most renowned hotels trust us with their digital guest communication, among them international hotel groups like Jumeirah, Meliá and Van der Valk.
For our office in Berlin, we are now looking for a Technical Support Engineer (m/f/x) to deliver excellent service to our customers by solving complex technical issues:
Requirements
- you're responsible for our 2nd level support (networking issues, VoIP, Android and device troubleshooting)
- you work on the technical cases in our ticket system and run regular system checks
- you support launch interfaces with hospitality systems
- you decrease our number of device returns by providing proactive support and good documentation
- you liaise between our Development team and customer-facing departments
- you take over technical projects like device testing or process optimization
Your profile:
- an educational background in a technical field with at least 2 years of practical experience
- a deep understanding of networks and network design
- comprehensive knowledge of Linux and VoIP, ideally you're familiar with hospitality systems (PMS, POS)
- a customer-oriented mindset and a high level of empathy
- great organizational skills, you're attentive to details and motivated to succeed with cross-functional work
- you speak English fluently, other languages are a plus
- you are located in Berlin or are willing to work from home
Company offers
- an innovative, yet solid product (SaaS + hardware) with global traction in a growing market
- an excellent onboarding and continuous individual training
- a company culture with flat hierarchies, a high degree of ownership and a data-driven mindset
- a modern office, right in central Berlin, plus the option to work from home or fully remotely
- an international team that is fun to work with plus excellent working conditions: we're the global winner of the "Best Place to Work" award for the Hotel Tech Industry
