2023-04-13 14:47:21

Workforce Management Lead – Service Desk

CVMarket.lv klients
1900 - 2500 €/mēn. Bruto

Darba apraksts

Join TietoEVRY in the unit of Service Desk - Workforce Management and become part of the team securing the best Service Desk solutions for customers from all around the globe. Workforce Management Lead is a highly responsible role that interacts with all levels of management and Service Desk Specialists while directly impacting the ability to meet customer-defined goals and deliver world-class SD experience. We offer working experience on an international level in a leading global IT company with Scandinavian values, business stability, openness and  possibility to work from home within Latvian border!

 

As part of your job you will be responsible for:

  • Effective scheduling and optimizing schedules on weekly, daily basis of Service Desk Specialist across multiple countries.
  • Detecting and preventing disruptions in day-to-day service desk operations to ensure consistent service levels for our customers.
  • Proposing and implementing improvements to optimize service desk operations.
  • Creating, distributing and presenting reports to key stakeholders on a regular basis.
  • Form effective communication and close collaboration with service desk managers, specialists and all key stakeholders.
  • Continuously maintain and develop one’s work-related knowledge and sharing best practices.

Prasības kandidātiem

Expected requirements:

  • Fluent in English language, at least B2.
  • Relevant work experience; academic degree and/ or related certifications.
  • Knowledge of the business environment - IT Service Desk / Customer Service operations as advantage.
  • Strong computer skills: Proficient user of Microsoft Office tools (Excel, PowerPoint, Teams).
  • Advanced analytical, problem-solving, decision-making skills and able to manage stress in a constructive way.
  • Result-oriented mindset with excellent communication, cooperation and customer service skills.

Uzņēmums piedāvā

We offer you 

  • Challenging work and working experience on an international level in a leading global IT company.
  • Professional and personal development opportunities. 
  • Scandinavian values, business stability and openness.
  • Dynamic and friendly work environment.
  • Excellent and competent colleagues. 
  • Working normal business hours and possibility to work from home within Latvian border.
  • Competitive remuneration up to 1900 - 2500 EUR monthly/gross* and benefits package (health insurance, sports and a lot more).

 

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)