Job Description

This is an opportunity for someone looking to develop a career in credit control. You’ll gain experience in operating and reporting on credit processes, working closely with senior credit controllers to ensure optimal debt control, and collaborating with Customer Operations and other teams to maintain strong customer relationships.

You will be responsible for the resolution and management of outstanding invoices and delinquent accounts. You’ll communicate directly with customers to answer their queries and agree payments, escalating for approval where necessary.

You will produce and analyse aging reports, and assist with tracking collection efforts and payment reminders (Dunning). Where necessary, you will escalate to senior credit controllers, in accordance with agreed policies.

Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts, in line with agreed credit terms
Responding to and resolve queries from merchants
Creating and distributing reports on outstanding debt and incoming payments
Allocating customer payments and calculation up-to-date account balances
Using business judgement to recommend credit notes or payment plans as appropriate, raising with management for approval
Managing payment plans
Supporting with account reconciliations

Requirements

Very customer service orientated
Comfortable with assisting in resolving billing and credit queries
Previous work experience or study in Finance / Accounting, or a degree that requires high numeracy skill
A self-starter who can work with minimal guidance
A strong communicator, both verbally and in writing, who enjoys working with a wide range of people
Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless
Excel (intermediate or above)
Google Docs, Google Sheets

Nice to have

Previous experience in credit control is a bonus but not essential
A working knowledge of SalesForce, Looker, Billing Platform and Docusign CLM

Company offers

Wellbeing- stay healthy with dedicated support and medical cover
Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
Adaptive Working - allows you to work flexibly, around your lifestyle
Parental leave - to suit everyone embarking on life's great adventure
Learning Budget - lead your own development with an annual learning budget
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)