AI & Automation Lead

WHO WE ARE?

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

As a trustworthy and efficient Swisscom IT service partner, we create valuable customer experiences. We work in a strong collaboration with our Partners in Switzerland and attract and retain high performers.

We're expanding our footprint in Riga and actively seeking 50+ DevOps Engineers to join our growing teams within this year.

We invite driven professionals to join us, grow with us, and help shape the future.

About the role:

We are looking for an AI & Automation Lead to drive the adoption of AI and workflow automation across our Swisscom DevOps Centers (SDCs) in Riga and Rotterdam.

This role combines strategy with hands-on execution—you will act as an AI evangelist, embedding AI into everyday work, while personally designing, building, and maintaining workflow automations using n8n as a core platform.

You sit between business and technology: shaping use cases, enabling teams, and ensuring measurable impact.

Key Responsibilities:

• Drive AI adoption across SDCs, acting as internal ambassador and building a strong user community
• Identify and scale practical AI use cases (e.g., Copilot, Swisscom GPT) across teams
• Design, build, and implement end-to-end automation of internal processes, primarily using n8n
• Develop and maintain scalable workflows and integrations (e.g., Workday, internal systems)
• Own the AI & automation roadmap, balancing quick wins with long-term impact
• Ensure solutions deliver measurable efficiency, cost, and quality improvements
• Oversee data & reporting landscape (DWH, Tableau/Quicksight) to support automation and AI use cases
• Act as key interface for HR, Finance, and leadership across Riga & Rotterdam
• Manage external partners (e.g., DWH provider) and ensure cost/value alignment

Success in this role looks like:

• AI is actively used across SDCs, not just piloted
• Internal processes are increasingly automated and efficient
• Teams proactively bring AI and automation ideas
• Clear, measurable impact on cost, speed, and quality
• Decision making is possible fully driven by data
• SDCs are recognized as a competence center for AI & automation within Swisscom

• Experience leading digital, automation, or transformation initiatives
• Strong interest in AI adoption and organizational change
• Hands-on experience or strong affinity with n8n or similar automation tools
• Solid understanding of data & analytics ecosystems (DWH, BI, reporting)
• Ability to translate between business and technical teams
• Comfortable working in a cross-location setup
• Advanced English language skills

• Collaborative, friendly and driven work environment
• 80 EUR monthly cell phone and internet allowance
• Flexible schedule and possibility to work in hybrid mode
• Ergonomic home office allowance in value of 500 EUR
• Possibility to work abroad for 4 weeks each year
• Health Insurance – includes gym or pool/aquatic fitness membership, issued after 1 month, and covers consultations with a psychologist or psychotherapist
• Optics (200 EUR every 2 years)
• 24 working days of annual paid holiday per year
• 5 dedicated paid learning day’s annually
• Day off on your birthday or names day
• 1 day off for social activities (voluntary project, adopting an animal)​
• Collaborative, friendly and driven work environment
• Work on innovations, cutting edge technologies and in autonomous high performance teams
• Parking options
• Continuous development environment that fosters your growth (conferences, cross-department experience sharing, learning platforms etc.)