The Brink's Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services (AMS). Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
Role Overview
Brink's Baltics provides ATM Managed Services for all SEB ATMs in 3 Baltic countries. We are seeking an accomplished and dynamic AMS Account Manager Baltics to join our team in Latvia, Lithuania, or Estonia.
In this role, you will be responsible for managing AMS account (SEB Bank) by strengthening customer relationships and ensuring profitable and sustainable operational execution aligned with Brink's strategic objectives. You will act a central point of contact locally for all SEB account related initiatives and work closely with internal stakeholders, the customer, vendors and subcontractors to ensure contractual compliance, service excellence, and financial performance.
Key Responsibilities
- Drive portfolio development by acting as a trusted advisor to the customer, aligning services with evolving client requirements and Brink's strategic objectives.
- Prepare business plans, forecasts, and growth initiatives aligned with regional and group strategy.
- Act as a primary liaison with SEB Bank for operational matters, ensuring contractual obligations, SLAs, and service levels are consistently met.
- Drive efficiency of the network in line with the AMS contract, incl. ATM relocation planning & execution in cooperation with local teams.
- Act as a project manager for initiatives within the scope of AMS account.
- Manage and coordinate subcontractors and vendors providing services within the AMS scope. Define procurement requirements and, in cooperation with a procurement team, ensure selection of vendors and subcontractors. (e.g., CIT, FLM, SLM, telecom, peripherals, acquiring sponsors)
- Invoice management and controls for the account.
- Be responsible for budget development and monitor performance against the plan.
- Prepare and conduct reporting in line with AMS account requirements to the customer, central banks, internal stakeholders.
- Identify opportunities to improve processes, efficiency, service delivery and vendors.
- Work with internal teams to conduct market research and analysis to support business cases and new and innovative propositions.
- Manage branding and marketing activities related to AMS, ensuring optimal use of available resources.
- Collaborate closely with Global AMS team, Sales, Operations, Finance, Marketing, and other internal teams to ensure a cohesive and aligned approach.
