2023-04-13 14:47:21

Arrival Service Agent

CVMarket.lv klients
800 - 1000 €/m Gross

Job Description

The main responsibility for the Arrival Service Agent is to put every effort to take corrective actions promptly and efficiently to minimize the inconvenience caused to passenger by baggage irregularity. Responsibilities:
  • Assure that all missing or damage baggage reports are always filled immediately after notification from passenger and assist to them in accordance with customer airline procedures and high quality passenger service standards.
  • Arrange that all found baggage is reported in timely manner and forwarded to the station concerned as soon as possible.
  • Provide passengers with the information on regular bases and arrange the delayed baggage delivery according customer airline procedures.
  • Perform the baggage tracing by using customer airline procedures and ensure that all files are updated with the newest information and documents are prepared accordingly.
  • Requirements

  • Excellent communication and negotiation skills.
  • Ability to work in high stress environment and good problem solving skills.
  • Ability to take responsibility.
  • Good PC skills.
  • Fluent in English, Latvian and Russian languages.
  • Experience in passenger handling will be considered as an advantage.
  • Company offers

  • Qualification training.
  • Career opportunities.
  • Transport to work and home, during night hours.
  • Additional bonus.
  • Airline tickets to travel with Staff discount.
  • Accident and health insurances. We inform, that selected candidate shall proceed background check, according to requirements of Latvian aviation law paragraph 57.1. Part 4. If you are interested in this job offer, please press "Apply now".