Assistant Front Office Manager

Radisson Hotel Group is hiring Assistant Front Office Manager in Riga, Park Inn by Radisson Riga Valdemara. If you are ready to be part of hospitality business, buckle your seat belt and drive fast, by being a part of the team who will work for our hotels to become great again - Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter with "Yes, I Can!" attitude. In Radisson we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on.

Key Responsibilities:

• Provide professional customer service.
• Welcome hotel guests, ensure check-in and check-out.
• Perform audits and reporting.
• Lead the Reception team.
• Be aware of any special requests and requirement guests may require.
• Provide and maintain high service and customer care standards to hotel guests.
• Plan and deliver ongoing training to strengthen both the soft and hard skills of the reception team.
• Establish clear KPIs for the reception team and track progress through regular training sessions and reviews.
• Maintain high confidentiality in regards to guest privacy.

• Strong leadership and team management skills, with a demonstrated ability to train and develop staff.
• Exceptional organizational skills and attention to detail.
• Ability to handle high pressure situations and make decisions quickly and effectively.
• Ability to work shifts (including night shifts).
• Knowledge of EMMA (Radisson Hotel Group PMS) and OPERA PMS system (or similar) will be considered as an advantage.
• Excellent team player with strong communication skills.
• A customer-oriented mindset with a commitment to delivering outstanding service.
• Fluent English, Latvian, other languages will be considered as an advantage.

• Salary 9.90 euros/hour (gross).
• Health insurance after probation period.
• Accident insurance from the first day of work.
• Free meals on Duty.
• Social guarantees.
• Employees benefit package.
• Excellent working conditions.
• Work in international environment.
• Personal and career development.