We are looking for a curious, motivated, and dependable individual to join our Global Business Services (GBS) Collections team. In this role, you will play a key part in supporting healthy cash flow across the business by working with customers and internal partners across different countries and functions, understanding customer payment behavior, and helping resolve issues that may delay payments.
You will be responsible for following up on open items, documenting customer interactions, facilitating dispute resolution, and knowing when to escalate issues. You will learn how end‑to‑end accounts receivable processes work and gain practical insight into how finance operations support the business.
This role is a great opportunity to kick‑start a career in a global organization. We value curiosity, analytical thinking, and a strong sense of ownership. If you enjoy learning and problem solving, and your ideal working day includes working with data, systems, and people, join our supportive team!
- Proactively manage accounts receivable collections through customer contact (email, phone) to ensure timely payments.
- Investigate, resolve, and escalate customer disputes, including account reconciliations and discrepancy resolution.
- Analyze customer payment behavior to identify risks and improvement opportunities.
- Prepare and deliver regular collections reports with clear insights and commentary.
- Maintain accurate customer master data, activity notes, and documentation in systems.
- Collaborate closely with internal stakeholders (Credit, Sales, Customer Service, Cash Application) to resolve issues efficiently.
- Ensure compliance with accounting principles, internal controls, and support audit requests.
- Contribute to process improvements, standardization initiatives, and maintain up-to-date process documentation.
- Escalate complex or high-risk issues to relevant stakeholders as needed.
