Customer Care Representative

Your Role at Cabot

Cabot Latvia is seeking collaborative, customer-service driven talents to join our growing Customer Care department! In this role, you will be the main point of contact for customer orders and ensure their full and timely completion in collaboration with the customer and other departments in Cabot.

You will play a critical role in ensuring customer satisfaction, and work across teams at Cabot to ensure all customer needs are met.

How You Will Make an Impact

• You will manage customer orders from receipt to delivery, including coordinating the execution of shipments with transportation group.
• You will keep customers well-informed of any changes.
• You will find solutions to satisfy customer needs when issues occur.
• You will keep records of customer orders in our ERP system.

• Eagerness to provide excellent service to internal and external customers.
• Multitasking: setting right priorities, planning and coordination skills.
• Ability to work under pressure when needed.
• Good communication and teamwork skills.
• Previous experience in customer service is considered an advantage.
• Fluent in English.

• Health insurance from first day of work.
• Monthly allowance & Yearly bonus.
• Hybrid work schedule (3 days on site and 2 days’ work from home).
• Dynamic, Flexible, Hard Working, Team Environment – We are busy, collaborative, growing, and we are doing really meaningful work.
• Hybrid Work Environment – The autonomy to both work from home 2 days a week and develop/sustain colleague relationships in the office 3 days a week.
• Benefits, Vacation, Etc. – We offer a competitive package of benefits.
• Feedback – we are committed to giving and receiving feedback in a direct and open fashion.
• Support – you are part of a team and deserve to feel encouraged and supported. You will be part of a team that cares about you personally and professionally. Our success depends on your success.