Customer Operations Analyst

• Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs;
• Support customers by reviewing, cleaning, and migrating their datasets;
• Interact directly with other customer team members to identify areas where we can better serve our customer base;
• Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction;
• Act as a trusted advisor & support to the customer team by being responsive and diligent.

• 2+ years of experience in a data analyst / reporting role;
• Demonstrated experience problem-solving with attention to detail;
• Stellar organizational skills and experience improving processes;
• Proficiency in Excel or Google Sheets in analyzing a large dataset;
• Strong written and verbal communication skills;
• Adaptability and ability to flourish in a fast-paced environment;
• Effective collaboration and self-starter mindset.

• Health insurance
• Competitive compensation and equity package
• Commuter benefits (paid public transport or office parking)
• In-office snacks and team lunches twice a week
• Team-driven happy hours and celebrations

LevelPath (www.levelpath.com) - IT Camp partner - company that is focused on the public-facing enterprise applications that make enterprise sourcing/purchasing commerce faster, safer, and more transparent. The company was founded by a leadership team that previously built several meaningful software companies over the last decade. They're now turning their attention to building the next-gen enterprise system of record in a wide-open space. Its a huge opportunity and we need some amazing individuals to help make enterprises faster, safer and more transparent.

Were looking for a Customer Operations Analyst to help us elevate our customer experience to the next level. If you love optimizing processes, diving into details, and building efficient support systems join our team and grow with us!

Team: international startup team with solid experience and wealth of knowledge.