Customer Service Representative

Customer Contact Centre in Circle K Business Centre in Riga is growing and looking for a professional who is passionate about people and would like to join our global family as:

Type of Employment: Permanent

Working hours: shift work – from 08:00 to 17:00

Employment type: full-time, on-site work

Location: Riga, Latvia

Visa requirements: A valid work permit from the EU/EEA (relocation assistance is not provided)

WHAT YOU'LL DO

• Providing professional and courteous support to B2B and B2C customers via phone on daily matters.
• Consulting customers and resolving issues via email correspondence (both B2B and B2C segments).
• Supporting fuel station employees by helping to promptly resolve current situations.
• Collaborating with the sales team–exchanging information and providing timely support via phone and email.
• Communicating effectively with internal company departments to ensure a high level of customer satisfaction.
• Entering and processing data in customer service systems.

• Previous experience in customer service (considered an advantage).
• Ability to communicate clearly and understandably in Latvian, knowledge of English is an advantage.
• Good computer skills (MS Office, email, CRM systems, etc.).
• Accuracy, strong sense of responsibility, and customer-oriented mindset.
• Ability to work in a dynamic environment and effectively solve problem situations.

• For 6 years in a row, Circle K Business Centre has been awarded 1st place in the “CV-Online TOP Employer” International Business Services category.
• Monthly salary 1400 EUR gross.
• Covered tariff plan for your mobile phone.
• Health insurance.
• Employee discounts in our stores.
• Global and fast-paced work environment.
• Positive atmosphere and great colleagues around you.
• Opportunities for professional development and training.
• And more!