Danish Speaking IT Customer Support Specialist

Join our User Support department - the trusted Scandinavian speaking customer service team in Latvia! Provide IT support for corporate customers in sectors such as public services, utilities, retail, and logistics. No prior IT experience required, we offer full training. This role is an excellent starting point for career growth within Vivicta and the IT field.

• Ensure high level customer satisfaction and interact daily with colleagues, clients, technicians
• Provide first line support to customers in Nordics via phone, ticketing systems and other tools
• Troubleshoot problems and offer solutions by using internal knowledge base
• Continuously maintain and develop one’s work-related knowledge
• Improve, update knowledge database and work with ticket backlog when the need arises

• Fluent Danish language , as well as English (working with foreign customer and colleagues)
• Interest in IT field and e ager to learn, acquire new knowledge (IT training, service specific training is provided by the department)

Nice to have

• Previous work experience within IT Service Desk or other IT field will be considered as an advantage

• Working experience on an international level in a leading global IT company
• Professional and personal development opportunities, growth opportunities
• A culture guided by our GRIT values – Guts, Results, Integrity, and Team – shaping how we take ownership, drive improvements, deliver impact, act with trust and respect, and succeed together through collaboration and support
• Modern office environment in the new office premises VERDE
• Work on weekdays and possibility to work from home within Latvian borders, hybrid work model