Duty Manager (m/f)

Zoku, which is Japanese for family, tribe or clan, facilitates global living and working for the traveling professional. Zoku is a new category in the hotel industry: a flexible home/office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighbourhood. You can live, work, relax and socialize with like-minded people – while getting wired into the city. 

Zoku still feels very much like the high-energy and ambitious entrepreneurial start-up from its early beginnings; yet, it also benefits from strong financial backing and a professional set-up to “make it big”. Zoku is created by a small team of highly enthusiastic and engaged individuals who bring on board bags of enthusiasm and gumption. It describes itself as “a sprawling family thanks to an amazing group of people who have supported the company over the last few years”. 

After opening the first Zoku in Amsterdam in 2016, the team started the European expansion and has now several deals in the pipeline to open in 2021 and beyond.

Further information on Zoku can be found at www.livezoku.com, as well as by browsing its various social media platforms (e.g. Facebook, Instagram, Twitter and Youtube).

It is also noteworthy to mention that Zoku became B-corp certified in August 2018. On its website, under the ‘Green Zoku’ page you can find an overview of Zoku’s social and sustainable responsibilities as well as its impact vision, i.e. the ‘why’ as it pertains to how we believe we can make a difference 

The Duty Manager is responsible for managing, coaching, training and helping the Sidekicks team (the operational team). The Duty Manager acts like a spider in the web ensuring Zoku’s operations are ran smoothly and without any hick ups. He/she is responsible for efficient scheduling, and supports the operational team when and where needed, empowering the team of Sidekicks to be at their best; providing excellent service and a true Zoku-like experience to all our residents. The building, services and facilities have no secrets to the Duty Managers, he/she is a jack-of-all-trades who thinks in solutions.  

The Duty Manager reports to the General Manager.   

We will be opening our third location in Vienna, Austria, in, Q2 2021. Located in the central Second District of Leopoldstadt, Zoku Vienna will be close to the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater park.  

The role of Duty Manager will firstly be focused on the preparation of the opening, followed by opening the property and then operating post the opening.  

• You are end responsible for the smooth running of the operations – jumping in when and where needed  
• You are very hands on and actively supporting the Sidekicks on the floor to ensure every resident receives a true Zoku-like experience  
• You are the trouble-shooter in case of issues arising during your shift  
• You are the contact person for bigger resident’s issues  
• You coordinate maintenance tasks and help out in case no one is available  
• You are end responsible for proper handling of safety and security procedures  
• You create, maintain, communicate and update working schedules for the team  
• You coach, guide and train the operational team  
• Manage stock and ordering for all operational supplies, including food and beverage, styling, office supplies  

• Can keep a cool head and a warm heart even during busy times  
• Bring good vibes to the work floor, are friendly, approachable and empathic  
• Are social butterflies who love to connect with others and get to know new people  
• Have an entrepreneurial spirit, and like to discover new things  
• Are multi-tasking pros, handling multiple tasks, projects and responsibilities – with a warm smile  
• Have strong communication skills  
• Have an international background, and experience in guest relations are seen as a plus  

MUST HAVES

• You have a bachelor’s degree in hospitality management or similar  
• You have a min. of 2 years’ experience in a similar position  
• You have experience in working in an operational hotel environment (preferably rooms division)  
• You have led a team of min. 3 people  
• You are acquainted with PMS and POS software  
• You are fluent in English and preferably in German, other languages are a plus  
• You are an EU citizen or have a valid residency and work permit for Austria  
• You are fully flexible/no fixed working days/hours  
• You love to work – as we need you full time  

• A market conform salary of € 2.200 gross per month based on full-time  
• Full time (40 hours a week) position at “One of the 25 Coolest Hotels in the World” according to Forbes  
• 25 holiday days to relax & unwind  
• A cool comfy uniform – no more looking like a log  
• Loads of trainings on the job  
• Cool wanna-have benefits